Terms of Service
Last updated: March 2026
These Terms of Service ("Terms") govern the use of VPS/VDS rental, dedicated server rental and server hardware sales ("Service") provided by MetroCloud ("MetroCloud"). By creating an account or using the Service you agree to these Terms.
1. Service
MetroCloud provides: (a) rental of virtual private servers (VPS/VDS) on shared infrastructure; (b) rental of dedicated physical servers; (c) sale of used/refurbished server hardware with delivery. The scope of the Service is defined by the plan or product you purchase.
2. Account
You are responsible for keeping your credentials confidential and for all activity under your account, including all content hosted on your servers. You must provide accurate registration information and keep it up to date.
3. Billing
Rental services. VPS/VDS and dedicated servers are billed monthly in advance. Services renew automatically unless cancelled before the renewal date. Prices are shown in USD.
Hardware sales. Physical servers are sold for a one-time payment. Delivery is arranged after payment confirmation; typical delivery time is 1–3 business days within the city. Self-pickup from our warehouse is available.
4. Fair use
You agree not to use the Service for unlawful purposes, distribution of illegal content, spam, malware or activities described in our Acceptable Use Policy.
5. Service level
We aim for 99.9% availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible. Support is provided via the ticket system 24/7.
6. Hardware warranty
Sold hardware is covered by a 6-month warranty for functional defects. The warranty does not cover damage caused by improper use, unauthorised modifications or operation outside specified environmental conditions.
7. Termination
You may cancel a rental service at any time in the Client Area; the service remains active until the end of the paid period. We may suspend or terminate accounts that violate these Terms.
8. Liability
To the maximum extent permitted by law, MetroCloud is not liable for indirect or consequential damages. Our total liability is limited to the amount you paid for the Service in the 12 months preceding the claim.
9. Changes
We may update these Terms; material changes are announced by email or in the Client Area. Continued use of the Service after changes take effect constitutes acceptance.
10. Contact
MetroCloud — [email protected]
